Comm Partners connect Polycom 670 Guía de usuario Pagina 109
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Valorado. / 5. Basado en revisión del cliente
Troubleshooting Your Phone
6 - 7
Displays
Symptom Problem Corrective Action
There is no display.
The display is incorrect.
The display has bad contrast.
Power is not correctly applied to
the SoundPoint IP 670 phone.
Do one of the following:
• Check that the screen is illuminated.
• Make sure the LAN cable is inserted
properly at the back of the phone (try
unplugging and re-inserting the
cable).
• If using Power over Ethernet (PoE),
have your system administrator check
that the switch is supplying power to
the phone.
• Use the screen capture feature.
Contact your system administrator to
determine if it is enabled.
The contrast needs adjustment. Do one of the following:
• Refer to Changing the Display
Contrast on page 2-3.
• Reboot the phone to obtain a default
level of contrast.
• Use the screen capture feature.
Contact your system administrator to
determine if it is enabled.
Outbound or inbound calling is
unsuccessful.
Do one of the following:
• Place a call to the phone under
investigation. Check that the screen
indicates incoming call information.
• Lift the handset. Ensure the dial tone
is present and place a call to another
extension or number. Check that the
screen changes in response.
• Use the screen capture feature.
Contact your system administrator to
determine if it is enabled.
The display flickers. A certain type of older
fluorescent lighting causes the
display to appear to flicker.
Do one of the following:
• Move the SoundPoint IP 670 SIP
phone away from the lights.
• Replace the lights.
• Use the screen capture feature.
Contact your system administrator to
determine if it is enabled.
- User Guide for the Polycom® 1
- SoundPoint IP® 670 Phone 1
- Trademark Information 2
- Patent Information 2
- Disclaimer 2
- Copyright Notice 2
- About This Guide 3
- Contents 5
- Contents 7
- Parts List 10
- Assembling Your Phone 11
- PC Connection 13
- (optional) 13
- IEEE 802.3af compliant 13
- PoE Hub/Switch 13
- (terminal or middpan) 13
- Attaching the Base 14
- Registering Your Phone 17
- Features of Your Phone 17
- Before You Use Your Phone 22
- Cleaning the LCD Glass 24
- Customizing Your Phone 25
- Configuring Basic Settings 26
- Changing the Display Contrast 27
- Customizing Your Phone 29
- >> 30
- Selecting the Ring Type 31
- Changing the Language 32
- Muting the Microphone 35
- Managing Call Lists 36
- Managing Contacts 37
- Editing Contacts 40
- Deleting Contacts 41
- Placing Calls to Contacts 42
- Searching for Contacts 42
- Managing Incoming Calls 45
- Rejecting Calls 46
- Diverting Calls 47
- System Customizations 48
- Supporting Shared Lines 49
- Placing Calls 52
- Ending Calls 57
- Redialing Numbers 58
- Placing Calls on Hold 58
- Hosting Conference Calls 59
- Setting Up Conference Calls 60
- Managing Conferencing Calls 62
- Joining Conferences 66
- Splitting Conference Calls 66
- Ending Conferencing Calls 66
- Transferring Calls 67
- Forwarding Calls 69
- Enabling Do Not Disturb 71
- Using Voice Mail 75
- Using Text Messaging 79
- Using Buddy Lists 81
- Managing Buddies 82
- Recording a Call 84
- Recording Calls 86
- Recording Conferences 87
- Playing Back a Recorded Call 89
- Browsing Recorded Calls 90
- Playing Back Recorded Calls 90
- Restarting Your Phone 93
- Expansion Module 95
- Messages 97
- Do Not Disturb 97
- Adjusting the Backlight 99
- Answering Calls 100
- Assigning Speed Dial Keys 100
- Using the Busy Lamp Field 102
- Troubleshooting Your Phone 103
- Power and Startup 104
- Controls 105
- Access to Screens and Systems 106
- Troubleshooting Your Phone 107
- Displays 109
- Productivity Suite 110
- Testing Phone Hardware 111
- Regulatory Notices 113
- Safety Notices - 2 114
- Safety Notices 115
- Safety Notices - 3 115
- Safety Notices - 4 116
- Safety Notices - 5 117
- Safety Notices - 6 118
- Index – 1 119
- Index – 2 120
- Index – 3 121
- Index – 4 122
- Software 123
- 3. SUPPORT SERVICES 124
- 4. TERMINATION 124
- 5. UPGRADES 124
- 7. LIMITATION OF LIABILITY 125
- 8. DISCLAIMER 125
- 9. EXPORT CONTROLS 125
- 10. MISCELLANEOUS 126
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