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December, 2007 Edition1725-11241-001 Rev. CSIP 3.0User Guidefor the SoundPoint® IP 330/320PhoneSIP 3.0

User Guide SoundPoint IP 330/3201 - 2Parts ListThe following components are included in your SoundPoint IP 330/320 package:• Polycom SoundPoint IP 330

Getting Started with Your SoundPoint IP 330/320 Phone1 - 3• Phone Base• Network / Power Cable• Quick Start Guide and registration cardCheck this list

User Guide SoundPoint IP 330/3201 - 4Connecting Network and Power SourceUse Power over Ethernet (PoE) for network and power source connections unless

Getting Started with Your SoundPoint IP 330/320 Phone1 - 52. Connect the headset (optional) to the headset jack on the side of the phone.Attaching th

User Guide SoundPoint IP 330/3201 - 6To attach the base as a desk mount:1. Place all cords in the recessed area above the modular jacks.2. Align the t

Getting Started with Your SoundPoint IP 330/320 Phone1 - 7To attach the base as a wall mount:1. Place all cords in the recessed area below the modula

User Guide SoundPoint IP 330/3201 - 8Features of Your SoundPoint IP 330/320 PhoneThe features of the SoundPoint IP 330/320 phone are:1. Message Waitin

Getting Started with Your SoundPoint IP 330/320 Phone1 - 9— Do Not Disturb — Presence/BLF 3. Soft Keys—The screen will display labels for these ke

User Guide SoundPoint IP 330/3201 - 1014. Display Control Keys—Use , , , and (arrow keys) to scroll through the displayed information.Use (the

Getting Started with Your SoundPoint IP 330/320 Phone1 - 11• Use the dial pad keys to navigate through and make selections in numbered menu lists.• T

Polycom Inc.4750 Willow RoadPleasanton, CA 94588-2708USANo part of this document may be reproduced or transmitted in any form or by any means, electro

User Guide SoundPoint IP 330/3201 - 12• Press and hold (for one second) from the idle display:— to point to the contact in the directory system where

2 - 12Customizing Your SoundPoint IP 330/320 PhoneYou can customize your SoundPoint IP 330/320 phone by adjusting the setting for time and date, displ

User Guide SoundPoint IP 330/3202 - 2Configuring Basic SettingsYou can configure the following basic settings if you press and then select Settings

Customizing Your SoundPoint IP 330/320 Phone2 - 35. Press to confirm your choice.For example, the following figure shows Clock Time.6. Press or

User Guide SoundPoint IP 330/3202 - 44. Press to confirm your choice.5. Press or repeatedly to return to the idle display.Repeat steps 1 to 4 to

Customizing Your SoundPoint IP 330/320 Phone2 - 5Ring TypeYou can select from the different ring types to distinguish between lines or to have a diff

User Guide SoundPoint IP 330/3202 - 63. Scroll through the list of available languages.4. Press to confirm your choice.Text that appears on the grap

Customizing Your SoundPoint IP 330/320 Phone2 - 7The phone will restart to set the new directory search mode if you pressed the Yes soft key.Managing

User Guide SoundPoint IP 330/3202 - 8• To return to the previous menu:— Press .• To store the contact to the local contact directory:— Press to sele

Customizing Your SoundPoint IP 330/320 Phone2 - 92. Select the local contact directory if it does not appear automatically by pressing .3. Press .A

iiiAbout This GuideThank you for choosing the SoundPoint IP 330/320 SIP, a full-duplex, hands-free phone. This unit provides business telephony featur

User Guide SoundPoint IP 330/3202 - 1010. Repeat steps 3 to 6 to enter a contact number.This is a required field and it must be unique (not already in

Customizing Your SoundPoint IP 330/320 Phone2 - 11b Press to view the Placed Calls list.2. Use and to scroll through the list to find the conta

User Guide SoundPoint IP 330/3202 - 124. Press .The contact’s information appears on the graphic display.5. Press the Save soft key to save the contac

Customizing Your SoundPoint IP 330/320 Phone2 - 136. Use and to scroll through the fields, then press to select the field.7. Make the desired c

User Guide SoundPoint IP 330/3202 - 144. Press to select the entry.5. Press the Delete soft key.The contact is deleted from the directory. The next

Customizing Your SoundPoint IP 330/320 Phone2 - 15retrieved. The second key press repeats the process using the second letter on the key and so on.Fo

User Guide SoundPoint IP 330/3202 - 16Managing Incoming CallsYou can distinguish incoming calls from contacts in your directory by setting up distinct

Customizing Your SoundPoint IP 330/320 Phone2 - 17To send incoming calls from a particular contact directly to voice mail:1. Press the Dir soft key.2

User Guide SoundPoint IP 330/3202 - 186. Press .7. Enter the number of the party to whom you want to divert the call.8. Press the Ok or Cancel soft ke

Customizing Your SoundPoint IP 330/320 Phone2 - 19Supporting Multiple Line Keys Per LineEach line on the phone can be configured to have more than on

User Guide SoundPoint IP 330/320iv

User Guide SoundPoint IP 330/3202 - 20

3 - 13Using the Basic Features of Your SoundPoint IP 330/320 PhoneYour SoundPoint IP 330/320 phone is designed to be used like a regular phone on a pu

User Guide SoundPoint IP 330/3203 - 2To customize your phone, refer to Customizing Your SoundPoint IP 330/320 Phone on page 2-1. To read about the pho

Using the Basic Features of Your SoundPoint IP 330/320 Phone3 - 3To place a call using the handset:1. Do the following steps in any order:— Pick up t

User Guide SoundPoint IP 330/3203 - 4b With the optional headset connected, dial the desired number using the dial pad.Press .c Press .You will hear a

Using the Basic Features of Your SoundPoint IP 330/320 Phone3 - 5• Multiple Line Keys per lineIf your phone is configured with multiple call appearan

User Guide SoundPoint IP 330/3203 - 6To answer a call using the headset:¾ Press to answer the call through an optionally connected headset. If Heads

Using the Basic Features of Your SoundPoint IP 330/320 Phone3 - 72. Press to access the new call. Soft key labels are updated on the display showin

User Guide SoundPoint IP 330/3203 - 8Muting the MicrophoneDuring a call, press . The Message Waiting Indicator turns red and a microphone on the grap

Using the Basic Features of Your SoundPoint IP 330/320 Phone3 - 9Press again or the Resume soft key to resume the call. The active audio icon (one

vContentsAbout This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iii1 Getting Started with Your SoundPoint IP 330/320 Phon

User Guide SoundPoint IP 330/3203 - 102. Press Conf soft key to create a new call.The active call is placed on hold.3. Call the second party.4. When t

Using the Basic Features of Your SoundPoint IP 330/320 Phone3 - 11Transferring a CallA call can be transferred in one of three ways:• Consultative tr

User Guide SoundPoint IP 330/3203 - 12To perform a blind transfer:1. During a call, press the Trans soft key. 2. Press the Blind soft key.3. Do one of

Using the Basic Features of Your SoundPoint IP 330/320 Phone3 - 13Static ForwardingTo enable call forwarding to another party:1. Press and select Fe

User Guide SoundPoint IP 330/3203 - 14To disable call forwarding:1. Press and select Features > Forward.2. (Optional) If multiple lines are config

Using the Basic Features of Your SoundPoint IP 330/320 Phone3 - 15Assigning Speed Dial IndexesYou can associate a contact with for single touch dia

User Guide SoundPoint IP 330/3203 - 166. Press to select the speed dial index for edit.7. Do one of the following steps:— Enter the next available s

Using the Basic Features of Your SoundPoint IP 330/320 Phone3 - 17Using Voice MailYour voice mail is saved in a centralized location and may be acces

User Guide SoundPoint IP 330/3203 - 18

4 - 14Using the Advanced Features of Your SoundPoint IP 330/320 PhoneThis chapter provides operating instructions for the advanced features of the Sou

User Guide SoundPoint IP 330/320viSystem Customizations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–18Supporti

User Guide SoundPoint IP 330/3204 - 2When ACD is enabled on your phone, the line icon appears. This is the default setting. No calls will be directe

Using the Advanced Features of Your SoundPoint IP 330/320 Phone4 - 38. Enter your password and press the Login soft key.9. Press repeatedly to retu

User Guide SoundPoint IP 330/3204 - 4For example, the first figure shows Line 2 in a held call with Dean at extension 1703 and Line 1 has a call on ho

Using the Advanced Features of Your SoundPoint IP 330/320 Phone4 - 5Using Buddy ListsYour SoundPoint IP 330/320 phone combines interactive message se

User Guide SoundPoint IP 330/3204 - 6To add or delete a contact from your buddy list:1. Press the Dir soft key. 2. Use or to scroll through the li

Using the Advanced Features of Your SoundPoint IP 330/320 Phone4 - 7Integrating With Microsoft Live Communications Server 2005Your phone can be confi

User Guide SoundPoint IP 330/3204 - 84. Press to select the entry.5. Press Edit soft key.6. Press to scroll through the list to find the Access fi

Using the Advanced Features of Your SoundPoint IP 330/320 Phone4 - 9To restart the phone:¾ Do one of the following steps:— Simultaneously press and h

User Guide SoundPoint IP 330/3204 - 10

5 - 15Troubleshooting Your SoundPoint IP 330/320 PhoneThis chapter presents problems, likely causes, and corrective actions. Problems are grouped as f

ContentsviiRegulatory Notices . . . . . . . . . . . . . . . . . Regulatory Notices–1Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

User Guide SoundPoint IP 330/3205 - 2Power and StartupSymptom Problem Corrective ActionThere are power issues. The SoundPoint IP 330/320 phone has no

Troubleshooting Your SoundPoint IP 330/320 Phone5 - 3ControlsSymptom Problem Corrective ActionThe dial pad does not work. The dial pad on the SoundPo

User Guide SoundPoint IP 330/3205 - 4Access to Screens and SystemsSymptom Problem Corrective ActionThere is no response from feature key presses.The S

Troubleshooting Your SoundPoint IP 330/320 Phone5 - 5CallingSymptom Problem Corrective ActionThere is no dial tone. Power is not correctly applied to

User Guide SoundPoint IP 330/3205 - 6The phone does not ring. Ring setting or volume is low. Do one of the following steps:• Adjust the ringing level

Troubleshooting Your SoundPoint IP 330/320 Phone5 - 7DisplaysSymptom Problem Corrective ActionThere is no display.The display is incorrect.The displa

User Guide SoundPoint IP 330/3205 - 8AudioSymptom Problem Corrective ActionThere is no audio on the headset.The connections are not correct. Do one of

Regulatory Notices - 1Regulatory NoticesService AgreementsPlease contact your Polycom Authorized Reseller for information about service agreements app

User Guide SoundPoint IP 330/320Regulatory Notices - 2Polycom Limited Warranty and Limitation LiabilityLIMITED WARRANTY. Polycom warrants to the end u

Regulatory NoticesRegulatory Notices - 3Safety and CompliancePart 15 FCC RulesThis device is compliant with Part 15 of the FCC Rules. Operation is su

User Guide SoundPoint IP 330/320viii

User Guide SoundPoint IP 330/320Regulatory Notices - 4

Index – 1IndexSymbols# key, page down shortcut 1–10* key, page up shortcut 1–10Numerics123 icon 2–10AABC icon 2–9, 2–15ACD. See also automatic call d

User Guide SoundPoint IP 330/320Index – 2Llanguage support 2–5Mmanaging buddies 4–5microphone mute 3–8Microsoft Office Live Communications Server 2005

IndexIndex – 3Ttext entry 1–11time and date 2–2transferring calls 3–11troubleshootingaudio problems 5–8calling problems 5–5controls problems 5–3displ

User Guide SoundPoint IP 330/320Index – 4

1 - 11Getting Started with Your SoundPoint IP 330/320 PhoneThis chapter provides basic installation instructions and information for obtaining the bes