Comm Partners connect Polycom 650 Guía de usuario

August, 2008 Edition1725-12648-001 Rev. DSIP 3.1User Guide for thePolycom® SoundPoint® IP 650 PhoneSIP 3.1

User Guide SoundPoint IP 650 Desktop Phone1 - 2Parts ListThe following components are included in your SoundPoint IP 650 package:• Polycom SoundPoint

User Guide SoundPoint IP 650 Desktop Phone5 - 87. Press the Save or Cancel soft keys to accept or cancel changes.8. Press to return to the idle disp

6 - 16Troubleshooting Your SoundPoint® IP 650 Desktop PhoneThis chapter contains general troubleshooting information to help you solve any problems yo

User Guide SoundPoint IP 650 Desktop Phone6 - 2Power and StartupSymptom Problem Corrective ActionThere are power issues. The SoundPoint IP 650 phone h

Troubleshooting Your SoundPoint® IP 650 Desktop Phone6 - 3ControlsSymptom Problem Corrective ActionThe dial pad does not work. The dial pad on the So

User Guide SoundPoint IP 650 Desktop Phone6 - 4Access to Screens and SystemsSymptom Problem Corrective ActionThere is no response when you press a fea

Troubleshooting Your SoundPoint® IP 650 Desktop Phone6 - 5CallingSymptom Problem Corrective ActionThere is no dial tone. Power is not correctly appli

User Guide SoundPoint IP 650 Desktop Phone6 - 6The phone does not ring. Ring setting or volume is low. Do one of the following:• Adjust the ringing le

Troubleshooting Your SoundPoint® IP 650 Desktop Phone6 - 7DisplaysSymptom Problem Corrective ActionThere is no display.The display is incorrect.The d

User Guide SoundPoint IP 650 Desktop Phone6 - 8AudioTesting Phone HardwareYour system administrator may ask you to access a diagnostics menu on your p

Regulatory Notices - 1Regulatory NoticesService AgreementsPlease contact your Polycom Authorized Reseller for information about service agreements app

Getting Started with Your SoundPoint® IP 650 Desktop Phone1 - 3• Network / Power Cable• Quick Start Guide and registration cardCheck this list before

User Guide SoundPoint IPRegulatory Notices - 2Polycom Limited Warranty and Limitation LiabilityLIMITED WARRANTY. Polycom warrants to the end user (“Cu

Regulatory NoticesRegulatory Notices - 3Safety and CompliancePart 15 FCC RulesThis device is compliant with Part 15 of the FCC Rules. Operation is su

User Guide SoundPoint IPRegulatory Notices - 4Safety and Compliance (continued)CE and VCCI MarkThis SoundPoint IP 500/501 SIP is marked with the CE ma

Index – 1IndexSymbols# key, page down shortcut 1–14* key, page up shortcut 1–14AAC power 1–4answering calls 3–4, 3–5assembling your phone 1–3assigning

User Guide SoundPoint IP 650Index – 2headsetanswering a call 3–6connecting 1–5electronic hookswitch 2–7memory mode 2–6placing a call 3–4headset memory

IndexIndex – 3customizing 2–1Do Not Disturb 3–21electronic hookswitch 2–7ending calls 3–7ending conferences 3–16features, list of 1–9figure, features

User Guide SoundPoint IP 650Index – 4

User Guide SoundPoint IP 650 Desktop Phone1 - 4AC PowerTo connect the AC power:1. Connect the supplied network cable between the LAN jack on the phone

Getting Started with Your SoundPoint® IP 650 Desktop Phone1 - 5To connect the PoE:• Plug the supplied network cable between the LAN jack on the phone

User Guide SoundPoint IP 650 Desktop Phone1 - 62. Connect the headset (optional) to the headset jack on the back of the phone.Attaching the BaseThe ph

Getting Started with Your SoundPoint® IP 650 Desktop Phone1 - 7To attach the base as a desk mount:1. Place all cords in the recessed area above the m

User Guide SoundPoint IP 650 Desktop Phone1 - 8To attach the base as a wall mount:1. Place all cords in the recessed area above the modular jacks.2. O

Getting Started with Your SoundPoint® IP 650 Desktop Phone1 - 9Registering Your SoundPoint® IP 650 Desktop PhoneGenerally, your phone will be deploye

User Guide SoundPoint IP 650 Desktop Phone1 - 10The features of your SoundPoint IP 650 phone are:Item Description1 Message Waiting IndicatorAlert for

Getting Started with Your SoundPoint® IP 650 Desktop Phone1 - 116Speakerphone Allows for hands-free communication during calls.7 Hands-free Microphon

Polycom Inc.4750 Willow RoadPleasanton, CA 94588-2708USANo part of this document may be reproduced or transmitted in any form or by any means, electro

User Guide SoundPoint IP 650 Desktop Phone1 - 1214 Line/Speed Dial Key Use these keys to activate up to six lines or speed dials that can be assigned

Getting Started with Your SoundPoint® IP 650 Desktop Phone1 - 13Icons associated with the line keys appear on the graphic display and represent:Icon

User Guide SoundPoint IP 650 Desktop Phone1 - 14Before You Use Your SoundPoint® IP 650 Desktop PhoneUsing the Navigation KeysTo help you navigate menu

Getting Started with Your SoundPoint® IP 650 Desktop Phone1 - 15The USB port is on the back of your SoundPoint IP 650 as shown below:When you plug in

User Guide SoundPoint IP 650 Desktop Phone1 - 16

2 - 12Customizing Your SoundPoint® IP 650 Desktop PhoneYou can customize your SoundPoint IP 650 desktop phone by adjusting the setting for time and da

User Guide SoundPoint IP 650 Desktop Phone2 - 2Configuring Basic SettingsYou can configure the following basic settings through use of :• Appearance

Customizing Your SoundPoint® IP 650 Desktop Phone2 - 34. Using and , scroll through the options under each of these selections.5. Press the Select

User Guide SoundPoint IP 650 Desktop Phone2 - 44. Press the Ok or Cancel soft keys to accept or cancel changes.5. Press to return to the idle displa

Customizing Your SoundPoint® IP 650 Desktop Phone2 - 5In all other cases, the Backlight Idle intensity applies.To modify the backlight intensity:1. P

iiiAbout This GuideThank you for choosing the SoundPoint IP 650 , a full-duplex, hands-free SIP desktop phone. This unit provides business telephony f

User Guide SoundPoint IP 650 Desktop Phone2 - 67. Select Maximum Intensity.8. Press the Up or Down soft keys to increase or decrease the backlight int

Customizing Your SoundPoint® IP 650 Desktop Phone2 - 7To activate Headset Memory Mode:>>Press twice. The flashing headset icon on the graphic

User Guide SoundPoint IP 650 Desktop Phone2 - 8Selecting the Ring TypeYou can select different ring types to distinguish lines or to distinguish your

Customizing Your SoundPoint® IP 650 Desktop Phone2 - 93. Use and to highlight the language you want.4. Press the Select soft key.Text that appear

User Guide SoundPoint IP 650 Desktop Phone2 - 103. Use and to highlight the background you want. 4. Press the Select soft key.5. Press to return

Customizing Your SoundPoint® IP 650 Desktop Phone2 - 11Managing Call ListsYour phone maintains local lists of missed, received, and placed calls. Eac

User Guide SoundPoint IP 650 Desktop Phone2 - 12Managing ContactsYou can store a large number of contacts in your phone's local contact directory

Customizing Your SoundPoint® IP 650 Desktop Phone2 - 135. Enter first and/or last name of the contact from the keypad. Use the 1/A/a soft key to sele

User Guide SoundPoint IP 650 Desktop Phone2 - 149. (Optional.) Change the Auto Reject, Auto Divert, Watch Buddy, and Block Buddy.Use and to switch

Customizing Your SoundPoint® IP 650 Desktop Phone2 - 15Adding Contacts From the Corporate DirectoryTo add a contact to your local contact directory f

User Guide SoundPoint IP 650iv

User Guide SoundPoint IP 650 Desktop Phone2 - 165. Edit the contact information.6. Press the Save or Cancel soft keys to accept or cancel changes.7. P

Customizing Your SoundPoint® IP 650 Desktop Phone2 - 173. Use and to highlight the contact.You can also use the * key to page up and the # key to

User Guide SoundPoint IP 650 Desktop Phone2 - 184. Using the dial pad, enter the first few characters of the contacts’s first or last name.5. Press th

Customizing Your SoundPoint® IP 650 Desktop Phone2 - 19— Using the dial pad, enter the first few characters of the contacts’s last name.The character

User Guide SoundPoint IP 650 Desktop Phone2 - 204. Press the Edit soft key, and then scroll down to the Ring Type field.5. Enter the number correspond

Customizing Your SoundPoint® IP 650 Desktop Phone2 - 214. Press the Edit soft key, and then scroll down to the Auto Reject field.5. Use the and t

User Guide SoundPoint IP 650 Desktop Phone2 - 227. Use the and to select Enabled.8. Press the Save or Cancel soft keys to accept or cancel changes

Customizing Your SoundPoint® IP 650 Desktop Phone2 - 23Supporting Multiple Line Keys Per LineEach line on the phone can be configured to have more th

User Guide SoundPoint IP 650 Desktop Phone2 - 24NoteCall Forwarding is not available on shared lines.Do Not Disturb (DND) on shared lines disables the

3 - 13Using the Basic Features of Your SoundPoint® IP 650 Desktop PhoneYour SoundPoint IP 650 desktop phone is designed to be used like a regular phon

vContentsAbout This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iiiChanges to This Guide . . . . . . . . . . . . . . . .

User Guide SoundPoint IP 650 Desktop Phone3 - 2Phone on page 4-1. To add a SoundPoint IP Expansion Module to your SoundPoint IP 650 phone, refer to Us

Using the Basic Features of Your SoundPoint® IP 650 Desktop Phone3 - 3To place a call using the handset:>>Do the following steps in any order:—

User Guide SoundPoint IP 650 Desktop Phone3 - 4To place a call using the headset:>>Do one of the following:— With the optional headset connected

Using the Basic Features of Your SoundPoint® IP 650 Desktop Phone3 - 5• Multiple Line Keys per lineIf your phone is configured with multiple call app

User Guide SoundPoint IP 650 Desktop Phone3 - 6— Press the Answer soft key.To answer a call using the headset:>>Press . If Headset Memory Mode

Using the Basic Features of Your SoundPoint® IP 650 Desktop Phone3 - 7To answer an incoming call on a line configured for multiple Line Keys:>>

User Guide SoundPoint IP 650 Desktop Phone3 - 8Redialing NumbersTo redial the last call placed from your phone:>>Press .A call to your last plac

Using the Basic Features of Your SoundPoint® IP 650 Desktop Phone3 - 9Multiple Calls on HoldIf multiple calls are on hold on a single Line Key, use

User Guide SoundPoint IP 650 Desktop Phone3 - 10• Splitting Conference Calls• Ending Conference CallsSetting Up Conference CallsTo set up a conference

Using the Basic Features of Your SoundPoint® IP 650 Desktop Phone3 - 114. When the second party answers, press or the Confrnc soft key again to joi

User Guide SoundPoint IP 650 Desktop PhoneviEditing Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–

User Guide SoundPoint IP 650 Desktop Phone3 - 128. Repeat steps 5 to 7 until you have added all intended parties.Managing Conference CallsTo manage a

Using the Basic Features of Your SoundPoint® IP 650 Desktop Phone3 - 132. Do one of the following:— To add a new party, press the Add soft key.Call a

User Guide SoundPoint IP 650 Desktop Phone3 - 14— To place a party on hold, select the party, and then press the Hold soft key.The held party cannot h

Using the Basic Features of Your SoundPoint® IP 650 Desktop Phone3 - 15To add a party to a conference call using the Join soft key:1. From the Manage

User Guide SoundPoint IP 650 Desktop Phone3 - 161. From the idle display, press the Join soft key.Both conferences are joined into a single five-way c

Using the Basic Features of Your SoundPoint® IP 650 Desktop Phone3 - 17Performing a Consultative TransferTo transfer a call: 1. During a call, press

User Guide SoundPoint IP 650 Desktop Phone3 - 18Performing a Blind TransferTo perform a blind transfer:1. During a call, press or the Trnsfer soft k

Using the Basic Features of Your SoundPoint® IP 650 Desktop Phone3 - 19Static ForwardingTo forward all incoming calls to another party:1. From the id

User Guide SoundPoint IP 650 Desktop Phone3 - 20b If you selected No Answer, enter a number to forward all unanswered incoming calls to and how many r

Using the Basic Features of Your SoundPoint® IP 650 Desktop Phone3 - 21Dynamic ForwardingTo forward an incoming call to another party:1. When the pho

ContentsviiManaging Buddies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–6Integrating With Microsoft Live C

User Guide SoundPoint IP 650 Desktop Phone3 - 22To disable Do Not Disturb:>>Press again.Multiple Lines and Do Not DisturbIf multiple lines are

Using the Basic Features of Your SoundPoint® IP 650 Desktop Phone3 - 234. Press the Edit soft key.5. Do one of the following:— Enter the next availab

User Guide SoundPoint IP 650 Desktop Phone3 - 24— Enter a contact string where:The number must be unique“p” indicates 1 second delay“,” indicates a 2

Using the Basic Features of Your SoundPoint® IP 650 Desktop Phone3 - 25To listen to voice messages:1. Press .If multiple lines are configured on your

User Guide SoundPoint IP 650 Desktop Phone3 - 26

4 - 14Using the Advanced Features of Your SoundPoint® IP 650 Desktop PhoneThis chapter provides operating instructions for the advanced features of th

User Guide SoundPoint IP 650 Desktop Phone4 - 2For example, the following figure shows an active call with Greg Slowski on line 6721.The following fig

Using the Advanced Features of Your SoundPoint® IP 650 Desktop Phone4 - 3Your phone can display two call appearances at one time. If more than two ca

User Guide SoundPoint IP 650 Desktop Phone4 - 4To send a text message:1. Do one of the following:— Press .Select Instant Messages.— Press .Select Feat

Using the Advanced Features of Your SoundPoint® IP 650 Desktop Phone4 - 5Using Buddy ListsA buddy list is a list of users/devices whose status or “pr

User Guide SoundPoint IP 650 Desktop Phoneviii

User Guide SoundPoint IP 650 Desktop Phone4 - 6Managing BuddiesTo add or delete a contact from your buddy list:1. Press . 2. Select Contact Directory.

Using the Advanced Features of Your SoundPoint® IP 650 Desktop Phone4 - 77. Press the Save or Cancel soft keys to accept or cancel changes.8. Press

User Guide SoundPoint IP 650 Desktop Phone4 - 86. Use and to enable or disable the Access field.When Access is enabled, you allow the contact to see

Using the Advanced Features of Your SoundPoint® IP 650 Desktop Phone4 - 9• When there are no connected calls on your phone• When you place a new call

User Guide SoundPoint IP 650 Desktop Phone4 - 10If you remove the USB device during recording, recording stops and the message “USB device removed uns

Using the Advanced Features of Your SoundPoint® IP 650 Desktop Phone4 - 112. Press the Record soft key.3. To start recording, press the Start soft ke

User Guide SoundPoint IP 650 Desktop Phone4 - 12Pausing and Resuming RecordingYou can pause recording by pressing the Pause soft key. When you press t

Using the Advanced Features of Your SoundPoint® IP 650 Desktop Phone4 - 13Playing Back a Recorded CallIf the Call Recording and Playback feature is a

User Guide SoundPoint IP 650 Desktop Phone4 - 14This section includes information on:• Browsing Recorded Calls• Playing Back Recorded Calls• Answering

Using the Advanced Features of Your SoundPoint® IP 650 Desktop Phone4 - 153. Select the file that you want to play back using and , and then press

1 - 11Getting Started with Your SoundPoint® IP 650 Desktop PhoneThis chapter provides basic installation instructions and information for obtaining th

User Guide SoundPoint IP 650 Desktop Phone4 - 166. Press to return to the idle display.Answering a Call While Playing Back Recorded CallsYou are pla

Using the Advanced Features of Your SoundPoint® IP 650 Desktop Phone4 - 17When the call ends, the idle display appears.If you decide to reject the in

User Guide SoundPoint IP 650 Desktop Phone4 - 18

5 - 15Using the SoundPoint® IP Backlit Expansion ModuleThis chapter provides basic installation and operating instructions and information for obtaini

User Guide SoundPoint IP 650 Desktop Phone5 - 2If you require additional information or assistance with the Backlit Expansion Module, contact your sys

Using the SoundPoint® IP Backlit Expansion Module5 - 3Connecting the SoundPoint IP Backlit Expansion ModuleThis section describes how to attach the S

User Guide SoundPoint IP 650 Desktop Phone5 - 4Features of the SoundPoint IP Backlit Expansion ModuleThe features of the SoundPoint IP Backlit Expansi

Using the SoundPoint® IP Backlit Expansion Module5 - 5Adjusting the Display ContrastTo adjust the display contrast on a SoundPoint IP Backlit Expansi

User Guide SoundPoint IP 650 Desktop Phone5 - 6To place a call using a SoundPoint IP Backlit Expansion Module Line Key:>>Press the assigned di

Using the SoundPoint® IP Backlit Expansion Module5 - 7For example, in the figure below, press the fourth Line Key to dial home.To assign a new speed